At ProviderTrust, one theme emerges repeatedly with our payer purchasers: messy, inaccurate, disconnected knowledge. So, when our crew obtained the outcomes of a payer-focused survey performed in early 2025, we had been bewildered to study that many of the survey’s respondents had a rosy view of their supplier community knowledge.
We’d commissioned the survey to strengthen our understanding of how ProviderTrust may higher serve payers’ wants for improved supplier knowledge integrity. As an alternative, we realized a unique lesson: Most executives at enterprise-level payer organizations don’t suppose they’ve a knowledge downside.
How does the ProviderTrust crew know this downside exists? We see the cracks in payers’ supplier community knowledge every day, in each division. After receiving the survey outcomes, our advertising crew gathered specialists from every nook of our enterprise, together with product managers, knowledge analysts, implementation specialists, account managers, and gross sales leaders, to research the outcomes. All of them stated the identical factor: How do payers not know there’s an issue?
On this whitepaper, we’ll define the overwhelmingly optimistic survey outcomes and examine them to our experiences getting up shut and private with the supplier knowledge in query. We share this comparability not as an indictment, however as a name for a clearer understanding of the shortcomings that also exist in payers’ supplier community knowledge.
Collectively, we are able to work in the direction of a greater future for healthcare — however provided that all of us acknowledge that there’s an issue.
To evaluate the findings of the white paper, A Disaster of Overconfidencefill out the shape beneath:
Photograph: Thanakorn Lappattaranan, Getty Pictures
