MONTREAL, March 28, 2024 – Oral Science confirms its EMS shoppers will proceed to obtain assist concerning integration and upkeep immediately by way of EMS going ahead. In actual fact, as of March 8 2024, EMS requires that every one dental workplaces who bought an AIRFLOW® Prophylaxis Grasp, AIRFLOW® One or any associated products by way of Oral Science, to contact EMS customer support at +1 (800) 367.0367 or [email protected] for questions or considerations, and electronic mail EMS at [email protected] for service authorization, repairs upkeep or troubleshooting.
As per EMS’s directions, Oral Science can’t proceed providing service on EMS products bought by way of the corporate. Nonetheless, Oral Science’s stock of EMS products will stay out there to buy till full clearance.
« 4 years in the past, Oral Science led the trade by way of our partnership with EMS. At present, we sincerely remorse that EMS ended the connection with us. We perceive the irritation you could expertise surrounding this example. Our Dental Hygiene Specialist Crew is wanting ahead to the continued partnership with main and progressive Canadian dental workplaces », commented Daniel Ménard, CEO and co-founder of Oral Science.
For questions, or to share considerations concerning these circumstances, please contact Daniel Ménard immediately at [email protected]
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